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Refund Policy

Last updated: September 2026

Draft for owner review. This page was drafted from the existing Terms & Conditions and should be checked before launch.

This Refund Policy covers studio sessions, beat licenses, and creative project deposits purchased from PRXDIGY. It works alongside our Terms & Conditions.

Studio sessions

• A non-refundable deposit is required to lock in a session. The deposit is applied to your session total.
• You can reschedule if you tell us at least 48 hours before your session. Less notice may forfeit the deposit.
• No-shows forfeit the deposit and any remaining session credit.
• Late arrivals shorten the session; the end time does not move.
• If PRXDIGY has to cancel (for example, an equipment failure or emergency), you can choose a new time or a refund of what you paid for that session.

Beat licenses

• Beats are digital files delivered right after purchase, so license sales are final.
• If a file is missing, corrupted, or you were charged twice, contact us within 14 days and we will send a working file or refund the duplicate charge.
• Exclusive licenses and custom production follow the terms in your written agreement.

Creative project deposits

• Creative projects start with a deposit that reserves our time and covers planning and pre-production. Deposits are non-refundable once work has begun.
• Payments for work already delivered or completed are non-refundable.
• If PRXDIGY cannot deliver the agreed work, we will refund the unearned portion of what you paid.

Mixing and mastering

Packages include up to 2 rounds of revisions within 14 days of delivery, as described in our Terms. Dissatisfaction after the included revisions is handled with additional paid revisions rather than refunds.

How to request a refund

Email prxdigystudio@gmail.com or text 631-870-9243 with your name, the date of purchase, and what went wrong. We reply within 5 business days. Approved refunds go back to the original payment method.